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SMARTCX® Virtual Queue
New Queuing Experience in the Digital Era
Give your customer a safer and touchless queue check-in before entering your premise
Customer experience is enhanced significantly by enabling customer journey in the digital space. Now, customers can experience more flexibility through touchless check-in and off-premise waiting.
With virtual queuing, physical touch on public equipment and on-premises crowd can be reduced to prevent potential COVID-19 transmission and allow for better time management.
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A smarter solution to minimise on-premises queue congestion
SMARTCX® Costumer Experience Solutions is designed and developed to enhance customer experience through the flexibility of choosing how a customer can access your service. Not only does it provide a better waiting experience for the customer, but Virtual Queuing also minimises queue congestion and crowd within your premise.
SMARTCX® Costumer Experience Solutions enables a smarter queue check-in, featuring:
- Touchless queue check-in via a mobile device through QR code scan
- E-ticket to eliminate paper waste and support go green campaign
- SMS notification for flexible waiting experience on or off-premises
The Main Features of
SMARTCX® Virtual Queue Management Solution
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Virtual Check-In
Give your customer a touchless check-in before entering your premise
SMARTCX® Virtual Queuing enabling more convenient and safer queue check-in by allowing customers to select services on their mobile phones as an alternative to a ticketing kiosk.
E-Ticket
Electronic ticket to support go green campaign
SMARTCX® Virtual Queuing provides an electronic ticket upon service selections to eliminate paper waste and help in protecting our environment.
SMS Notification
Allow for flexible waiting experience on or off-premise
SMARTCX® Virtual Queuing comes with SMS notification to notify your customer when their turn is almost due, allowing customers to wait outside the premise without missing their turn.
Multimedia Display
Keep your customer well-informed and entertained while waiting for their turn
SMARTCX® Virtual Queuing incorporates a multimedia display to present queue information at the waiting area for customers who prefer to wait on-premise. It also can be used as digital signage to show advertisements, events or activities, and/or announcements
Virtual Caller
Manage customer flow effectively with a customer caller
SMARTCX® Virtual Queuing equips staff with a web-based customer-calling module known as the “Virtual Caller” which allows staff to call, recall, and transfer customers.
Dashboard Monitoring & Reporting Function
A powerful tool to monitor and improve staff and service performance
SMARTCX® Virtual Queuing not only provides dashboard monitoring to display the real-time situation at the front-office but also provides comprehensive KPI reports to help the management in decision making and strategic planning of customer experience improvements.The Additional Features
SMARTCX® Virtual Queue Management Solution
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Appointment Booking System
Increase efficiency of time management by allowing a customer to book an appointment
SMARTCX® appointment booking system allows customers to reserve service and staff based on their preferences. On the other hand, management can improve resource management by allocating staff to serve a particular customer with special needs for a better customer experience.
Mobile Concierge
Give a personalised touch and assistance for customers with special needs
SMARTCX® Virtual Queuing provides a concierge solution where the mobile staff has the capability to check-in and serve customers on the spot.
Report Email Scheduler
Import and export report data periodically
SMARTCX® Virtual Queuing comes with SMS notification to notify your customer when their turn is almost due, allowing customers to wait outside the premise without missing their turn.Virtual Check-In
Give your customer a touchless check-in before entering your premise
SMARTCX® Virtual Queuing enabling more convenient and safer queue check-in by allowing customers to select services on their mobile phones as an alternative to a ticketing kiosk.E-Ticket
Electronic ticket to support go green campaign
SMARTCX® Virtual Queuing provides an electronic ticket upon service selections to eliminate paper waste and help in protecting our environment.
SMS Notification
Allow for flexible waiting experience on or off-premise
SMARTCX® Virtual Queuing comes with SMS notification to notify your customer when their turn is almost due, allowing customers to wait outside the premise without missing their turn.The Key Benefits
SMARTCX® Virtual Queue Management Solution
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Create hygienic and safety environment
Keep close interactions to minimum
Reduce operational and investment cost with virtual check-in
Reduce the time customers spend at your premise
Minimise queue congestion and crowd within premise
Better waiting customer experience on or off premise
SMARTCX® Virtual Queue Management Solution is Suitable for
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Public Service
Education
Council
Consulate & Embassy
Retail
Insurance Provider
Healthcare
Banking & Finance
Your Industry
Want to know more about our solutions?
Our expert consultants are ready to help
info@bss.com.au