SMARTCX® Appointment Booking

The system that puts time back into your customers hands while bettering staff time and resource management.

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Allow customer the flexibility to book, reserve and schedule their appointments anytime, anywhere as the start of a seamless customer journey.

How it works

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Online Appointment Booking

Customers are able to book their appointment through the web-based appointment system

Appointment Online Booking

Customers will receive a booking confirmation via email, where they are able to cancel or schedule if needed.

Appointment Online Booking System
Customers will enter booking details on ticketing kiosk or virtual kiosk to enter the queue when arriving within the business premises.

Integrate digital appointment booking to maximise and personalise your customer experience.

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Real-time availability from any device

Real-time availability from any device

Centralised Configuration for enterprise solutions

Centralised Configuration for enterprise solutions

Automatic reminders of upcoming appointment - Customer Experience Solutions

Automatic reminders of upcoming appointment

Powerful reporting & real-time dashboard monitoring

Powerful reporting & real-time dashboard monitoring

Seamless website integration

Desktop push notifications to notify staff of appointment arrival

Leverage the benefits of SMARTCX® Appointment Booking for your business

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Increase time management efficiency

Increase time management efficiency

With SMARTCX® Appointment Booking staff can anticipate the number of customers coming in at certain days or hours which allow them to have a more efficient resource planning.

Create better customer experience

Create better customer experience

Give time and flexibility back to your customers! By allowing them to pre-book their appointment, they are able to better allocate their time and only be present when their appointment is due.

Improve staff efficiency and service quality

Improve staff efficiency and service quality

With rising technological advancements imminent, it’s important for all organisations to incorporate omnichannel service, providing a seamless customer journey that starts even before they visit your organisation.

Leverage corporate image

Leverage corporate image

With rising technological advancements imminent, it’s important for all organisations to incorporate omnichannel service, providing a seamless customer journey that starts even before they visit your organisation.

Reduce operation cost

With better predictions on peak times and daily customer visit counts, organisations are potentially able to reduce their operational cost through efficient staff allocation.

Improve business analytics

Continually improve service, resourcing strategies, and even marketing initiatives with comprehensive reporting & real-time dashboard monitoring.

SMARTCX® Appointment Booking is suitable for:

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Customer Experience Solutions for Public Services

Public Service

Customer Experience Solutions for Education

Education

Customer Experience Solutions for Council

Council

Customer Experience Solutions for Embassy

Consulate & Embassy

Customer Experience Solutions for Retails

Retail

Customer Experience Solutions for Isurance

Insurance Provider

Healthcare

Banking & Finance

Customer Experience Solutions for others

Your Industry

Want to know more about our solutions?

Our expert consultants are ready to help

info@bss.com.au