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SMARTCX®
  • Home
  • Solutions
    • Queue Management 
    • Appointment Booking
    • Customer Feedback
    • Dashboard Monitoring
    • Virtual Queue
  • Industries
    • Banking
    • Education
    • Government
    • Healthcare
    • Retail & Hospitality
  • Insight
  • About
    • About BSS
    • CX Transformation
    • Contact
    • Associations
    • Clients
    • Partners
  • Career
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Business Smart Solutions

Home Business Smart Solutions

3 Reasons Mobile Concierge is Essential for Omnichannel Support

Avatar for Business Smart SolutionsBusiness Smart SolutionsOctober 3, 2024
In today’s digital age, businesses are constantly seeking ways to streamline operations and enhance customer experiences. While automated solutions have their place, there is an undeniable ... Read More

Queue Management System: A Game-Changer Solution for Restaurants

Avatar for Business Smart SolutionsBusiness Smart SolutionsSeptember 20, 2024
The aroma of freshly baked bread, the sizzle of a perfectly cooked steak, the laughter of diners enjoying a meal – these are the sounds and ... Read More

A Guide to Customer Experience Trends in 2024

Avatar for Business Smart SolutionsBusiness Smart SolutionsAugust 30, 2024
Imagine a world where customers rave about your brand, eagerly recommend your products or services to their friends, and become loyal advocates for your business. This ... Read More

The Importance of Software and Hardware Upgrades for Your Business

Avatar for Business Smart SolutionsBusiness Smart SolutionsAugust 29, 2024
Software and Hardware in Business Industry. Source: Freepik. In today’s fast-paced digital age, businesses rely heavily on technology to maintain a competitive edge. This means staying ... Read More

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Business Smart Solutions (BSS) is Australia’s leading queue management system (QMS) provider. With over 15 years of experience providing queue management system for hospital, queue management system for student service (schools and universities), queue management system for public service (government agencies), and queue management system for retail, BSS has assisted organisations in managing digital customer check-in and enhancing the customer experience.

BSS has over 500 successful implementations of SMARTQUEUE, a queue management solution in Australia and the Asia Pacific that has proven to elevate the queueing experience through a digital ticketing system accommodating flexibility and scalability of implementation whether it is on-premise or cloud, making it one of the best queue management solutions in the market.

Customer flow from the virtual check-in and physical self-service kiosk check-in can be easily configured and managed using an intelligent queue management system. All the interactions are captured and transformed into reports with actionable data for business intelligence and informed decision-making processes.

The SMARTQUEUE system is also packed with other capabilities, including appointment management, concierge check-in, and customer feedback management.  SMARTQUEUE is integrateable with other technology applications. We believe customer flow in every organisation is unique. Our in-house developers and specialists are ready to help your organisation thrive with a customised customer experience.

To learn more about our queue management system, SMARTQUEUE, call us at 1300 282 814 or email info@bss.com.au.

About Us

BSS is dedicated to helping you achieving customer service excellence through digital business transformation with SMARTCX® .

Contact Info

  • 410 Botany Road, Beaconsfield, NSW 2015, AUSTRALIA
  • +61 (2) 9516 2280
  • info@bss.com.au

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