Better Student Experience with SMARTCX® 

Better Flow, Enhanced Experience

SMARTCX® Customer Experience Solutions comes with interrelated modules to facilitate an integrated end-to-end student journey from the point-of-entry to the point-of-exit. Enabling an efficient student flow management, this queue management solution improves not only student journey, but also interactions between students and staff.

Student Journey Map

Student flow management with SMARTCX® queue management system improves the visit experience for your students at every touch point.
  1. Students make appointments prior to their visits
  2. Students check-in at the ticketing kiosk
  3. Students wait at the convenient waiting room, or
  4. Students can be notified with SMS notifications when their turn is almost due
  5. Students are routed to the designated counters by the services they have selected
  6. Students leave feedback regarding their visit experience
Create a Seamless Student Journey

With Student Journey

Create a Seamless Student Journey

SMARTCX® Customer Experience Solutions comes with appointment booking system that enables students to book a particular service and served by a particular staff in advance via the official site of the student services centre, email or telephone. Students will have more flexibility and convenience to manage their time, while staff can get more prepared as they will be notified and provided with relevant records prior to serving the students.

Customer Experience Solutions

With Your Students

Improve Communication

SMARTCX® Customer Experience Solutions provides a multimedia display which can be utilised not only as a calling display, but also as an information sharing tool. While the students are waiting for their turn, the LCD screen can play various formats of multimedia contents to display school announcement of events and news, class schedules, students’ works, etc.

with Case Note Recording Ensure Better Student Experience

with Case Note Recording

Ensure Better Student Experience

SMARTCX® Customer Experience Solutions  allows staff to add an information summary to a ticket record with each student. This historical information about past service transactions helps staff to avoid repeated procedures and identify student’s needs in order to deliver the perfect treatment and service according to the historical information stored in the case recording facility.

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info@bss.com.au