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SMARTCX®
  • Home
  • Solutions
    • Queue Management 
    • Appointment Booking
    • Customer Feedback
    • Dashboard Monitoring
    • Virtual Queue
  • Industries
    • Banking
    • Education
    • Government
    • Healthcare
    • Retail & Hospitality
  • Insight
  • About
    • About BSS
    • CX Transformation
    • Contact
    • Associations
    • Clients
    • Partners
  • Career
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Insight

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The Technology Public Services Must Utilise to Deliver Better Service Provision

Avatar for Business Smart SolutionsBusiness Smart SolutionsDecember 13, 2022
(Image from CANVA) Public services ─ such as healthcare facilities and government institutions ─ are vital to any country and region; they promote the general welfare ... Read More

3 Essential Customer Experience Solutions Healthcare Facilities Must Have

Avatar for Business Smart SolutionsBusiness Smart SolutionsOctober 28, 2022
(Image from CANVA) Visits to healthcare facilities can be stressful and unpleasant for patients. The most common issues involve long waits and unsatisfactory service. It is ... Read More

What Every Business Should Know About Customer Flow

Avatar for Business Smart SolutionsBusiness Smart SolutionsOctober 25, 2022
(Image from CANVA) One of the most fundamental facts businesses should be aware of is that a business’s main asset is its customers. Without customers, a ... Read More
4 Tips to Create and Conduct Effective Customer Surveys

4 Tips to Create and Conduct Effective Customer Surveys

Avatar for Business Smart SolutionsBusiness Smart SolutionsSeptember 26, 2022
(Image from CANVA) Conducting customer surveys is an integral part of any business operation. Through surveys, businesses can collect data on customers’ needs, preferences, opinions, and ... Read More

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Business Smart Solutions (BSS) is Australia’s leading queue management system (QMS) provider. With over 15 years of experience providing queue management system for hospital, queue management system for student service (schools and universities), queue management system for public service (government agencies), and queue management system for retail, BSS has assisted organisations in managing digital customer check-in and enhancing the customer experience.

BSS has over 500 successful implementations of SMARTQUEUE, a queue management solution in Australia and the Asia Pacific that has proven to elevate the queueing experience through a digital ticketing system accommodating flexibility and scalability of implementation whether it is on-premise or cloud, making it one of the best queue management solutions in the market.

Customer flow from the virtual check-in and physical self-service kiosk check-in can be easily configured and managed using an intelligent queue management system. All the interactions are captured and transformed into reports with actionable data for business intelligence and informed decision-making processes.

The SMARTQUEUE system is also packed with other capabilities, including appointment management, concierge check-in, and customer feedback management.  SMARTQUEUE is integrateable with other technology applications. We believe customer flow in every organisation is unique. Our in-house developers and specialists are ready to help your organisation thrive with a customised customer experience.

To learn more about our queue management system, SMARTQUEUE, call us at 1300 282 814 or email info@bss.com.au.

About Us

BSS is dedicated to helping you achieving customer service excellence through digital business transformation with SMARTCX® .

Contact Info

  • 410 Botany Road, Beaconsfield, NSW 2015, AUSTRALIA
  • +61 (2) 9516 2280
  • info@bss.com.au

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