SMARTCX® Customer Feeback Solutions
Capture end-to-end customer satisfaction to strengthen business strategy and service delivery with flexible scalability.
Gather vital customer data to better measure customer experience success and service performance across all journey points.
Intuitive and user-friendly feedback can be submitted with minimum effort through 3 ways
Place any tablet on the counters to collect feedback post-service
Maximise solution by using a slim modern design kiosk to collect feedback at point of exit.
Work to your customers flexibility by collecting feedback via SMS Link that can be submitted off-premises.
Integrate Customer Feedback with other SMARTCX®
for an optimisation of a personalised service delivery.
Improve customer experience and satisfaction through data-driven decisions
Hardware Agnostic and flexible compatibility
Hardware Agnostic and flexible compatibility
Personalised design to suit your branding
Numerous question types to collect the data you need
High solution scalability with centralised options
Easy implementation and high integration capability
With SMARTCX® Customer Feedback solution, you can collect metrics that are important in business growth and development.
Customer Satisfaction Score (CSAT)
Measure the level of satisfaction a customer has with your business.
Customer Effort Score (CES)
Measure how much effort a customer invests to get their inquiry resolved with your business
Net Promoter Score (NPS)
Learn to see if your customers are willing to recommend your services to others
Leverage the benefits of SMARTCX® Customer Feedback for your business
Intuitive Analytics
Get comprehensive reports to understand pain points and uncover opportunities in a customer journey.
Effective Customer Feedback System
Make it quick and easy for your customers to express their thoughts about the service they received.
Bring Change Across Your Organisation
Not only can you build a better customer journey and deliver the optimal experience, but you can also better understand your customers for higher retention.
Show you value your customers
Measure the level of satisfaction a customer has with your business.
Improve Experiences Immediately
With a library of real-time actionable data, you are able to improve customer service issues instantaneously.
Make informed business decisions
Learn to see if your customers are willing to recommend your services to others
SMARTCX® Appointment Booking is suitable for:
Public Service
Education
Council
Consulate & Embassy
Retail
Insurance Provider
Healthcare
Banking & Finance
Your Industry
Want to know more about our solutions?
Our expert consultants are ready to help
info@bss.com.au