SMARTCX^® Customer Experience Solutions also provides dashboard monitoring to inform management of the current queue situation at the front-office in real-time, including customer volume, waiting and serving time, and service SLA compliance. Through dashboard monitoring management can improve the overall service performance by recognizing some critical situation, such as:

• Sudden spike of queue for specific service that may require additional counters to accommodate customers
• Service exceeds the SLA
• Staff needs of extra support from back-office, etc.