SMARTCX® Leveraging Customer Experience with a Reliable Queue Management System
In a new era where customer experience has taken the role as key brand differentiator, businesses are competing in implementing the most effective queue management system that can leverage customer experience as a new marketing strategy to increase the bottom line.
Customers are more loyal to organisations that make them feel understood. Research has shown that they even willing to spend more money for a guaranteed good customer experience. It is clearly that a positive customer experience, on or off your premises can help your company to improve customer satisfaction and ultimately, improve mouth-to-mouth marketing campaign and generate more revenue
SMARTCX® Customer Experience Solutions Overview:
About Queue Management
is a major breakthrough in intelligent queuing management system. The system is designed not only as a tool to solve queue congestion, but also allows for effective management of queuing and better customer experience with its non-linear system.
Benefits
SMARTCX® Queue Management is different to other queue management ticketing systems. The system does more than managing an effective customer service; it analyses service and staff performance to recognise areas that need to be improved.
Main Features
Multilingual capability Comprehensive KPI reporting Non-proprietary hardware Latest cutting-edge technology integrated multimedia functionality
Other Features
- SMS Notification
- Report Delivery Scheduler
- Appointment Booking System
- Customer Feedback Solution
Benefits
SMARTCX® Queue Management is different to other queue management ticketing systems. The system does more than managing an effective customer service; it analyses service and staff performance to recognise areas that need to be improved.
Industry
Developed by our own experienced software development and system integration team, this intuitive and adaptive queue management and customer experience solution can be tailored to the specific requirements of your industry.
SMARTCX® Customer Experience Solutions is designed and developed based on:
Divergent preferences of multiple generations
An effective queue management solution has to be able to serve, engage, solve and satisfy four different generations, namely traditionalists, millennials and generation Z at once. We help you to manage queue easily to accommodate all generations, providing a seamless customer journey for all.
Omni-channel service delivery
We understand customer behavior is evolving, so is the queue management system. It is now focusing on the multi-dimensional customer experience. Customers are getting used to be provided with multiple channels both online and offline, which they can conveniently select based on their needs and preferences.
Digitalisation and technologies
With the rapidly increasing users of smartphones, technology development is accelerating in every part of our everyday life. This phenomenon of digitalisation has contributed to the decreasing level of customer’s patience. Businesses have to adapt and take advantage of the high technology to improve and optimise customer experience.
SMARTCX® Enterprise Customer Experience Solutions
The patience with “waiting in line” is getting shorter – and you could argue that customer expectations will continue to raise rapidly.
The Aspect Consumer Index: Millennial Research on Customer Service Expectations
A poor congestion of queues is the last thing needed for a smooth customer journey. An unplanned influx of customers without adequate service not only creates customer frustration but also lower customer satisfaction which could lead to customer churns, which are often undetectable. Yet, hiring additional employees is not the answer, as this may reduce productivity, lead to staff idleness and reduce profitability.
Want to know more about our solutions?
Our expert consultants are ready to help
info@bss.com.au