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SMARTCX®
  • Home
  • Solutions
    • Queue Management 
    • Appointment Booking
    • Customer Feedback
    • Dashboard Monitoring
    • Virtual Queue
  • Industries
    • Banking
    • Education
    • Government
    • Healthcare
    • Retail & Hospitality
  • Insight
  • About
    • About BSS
    • CX Transformation
    • Contact
    • Associations
    • Clients
    • Partners
  • Career
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Business Intelligence (BI): A Powerful Way to Advance Customer Experience

Business Intelligence (BI): A Powerful Way to Advance Customer Experience

Avatar for Business Smart SolutionsBusiness Smart SolutionsJuly 25, 2022
(Image from CANVA) Customer experience (CX) is described as the customers’ overall impression of a business from their initial interaction with the business to the very ... Read More
Customer Feedback: An Excellent Way to Gain Competitive Advantage

Customer Feedback: An Excellent Way to Gain Competitive Advantage

Avatar for Business Smart SolutionsBusiness Smart SolutionsJuly 14, 2022
(Image from Canva) In business, competition refers to a contest or rivalry between companies that sell similar products or services to the same target audience in ... Read More
Customer Flow Management: A Key Aspect to a Better Customer Experience

Customer Flow Management: A Key Aspect to a Better Customer Experience

Avatar for Business Smart SolutionsBusiness Smart SolutionsJuly 13, 2022
Contrary to popular belief, the success of a business is not only measured by how much profit it earns. Business success also depends on its ability ... Read More
One of the Best Approaches to Achieve Customer Satisfaction

One of the Best Approaches to Achieve Customer Satisfaction

Avatar for Business Smart SolutionsBusiness Smart SolutionsJuly 13, 2022
Image from CANVA A satisfied customer is one who feels that the purchase they have made or the service they have received was worth their time ... Read More

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Business Smart Solutions (BSS) is Australia’s leading queue management system (QMS) provider. With over 15 years of experience providing queue management system for hospital, queue management system for student service (schools and universities), queue management system for public service (government agencies), and queue management system for retail, BSS has assisted organisations in managing digital customer check-in and enhancing the customer experience.

BSS has over 500 successful implementations of SMARTQUEUE, a queue management solution in Australia and the Asia Pacific that has proven to elevate the queueing experience through a digital ticketing system accommodating flexibility and scalability of implementation whether it is on-premise or cloud, making it one of the best queue management solutions in the market.

Customer flow from the virtual check-in and physical self-service kiosk check-in can be easily configured and managed using an intelligent queue management system. All the interactions are captured and transformed into reports with actionable data for business intelligence and informed decision-making processes.

The SMARTQUEUE system is also packed with other capabilities, including appointment management, concierge check-in, and customer feedback management.  SMARTQUEUE is integrateable with other technology applications. We believe customer flow in every organisation is unique. Our in-house developers and specialists are ready to help your organisation thrive with a customised customer experience.

To learn more about our queue management system, SMARTQUEUE, call us at 1300 282 814 or email info@bss.com.au.

About Us

BSS is dedicated to helping you achieving customer service excellence through digital business transformation with SMARTCX® .

Contact Info

  • 410 Botany Road, Beaconsfield, NSW 2015, AUSTRALIA
  • +61 (2) 9516 2280
  • info@bss.com.au

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