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SMARTCX®
  • Home
  • Solutions
    • Queue Management 
    • Appointment Booking
    • Customer Feedback
    • Dashboard Monitoring
    • Virtual Queue
  • Industries
    • Banking
    • Education
    • Government
    • Healthcare
    • Retail & Hospitality
  • Insight
  • About
    • About BSS
    • CX Transformation
    • Contact
    • Associations
    • Clients
    • Partners
  • Career
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Importance

Home Insight Importance

The Importance of Software and Hardware Upgrades for Your Business

Avatar for Business Smart SolutionsBusiness Smart SolutionsAugust 29, 2024
Software and Hardware in Business Industry. Source: Freepik. In today’s fast-paced digital age, businesses rely heavily on technology to maintain a competitive edge. This means staying ... Read More

The Importance of Queue Management Systems in Public Sectors

Avatar for Business Smart SolutionsBusiness Smart SolutionsFebruary 23, 2024
Queue Management System Illustration. Source: Freepik. A queue management system is a valuable tool for public sectors to improve service delivery and meet the changing needs ... Read More
The Importance of Reporting Module in a Queue Management System

The Importance of Reporting Module in a Queue Management System

Avatar for Business Smart SolutionsBusiness Smart SolutionsAugust 18, 2022
Utilising queue management systems has become a common practice in business over the years to streamline transactions and queues. Not only does it streamline the queueing ... Read More

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Business Smart Solutions (BSS) is Australia’s leading queue management system (QMS) provider. With over 15 years of experience providing queue management system for hospital, queue management system for student service (schools and universities), queue management system for public service (government agencies), and queue management system for retail, BSS has assisted organisations in managing digital customer check-in and enhancing the customer experience.

BSS has over 500 successful implementations of SMARTQUEUE, a queue management solution in Australia and the Asia Pacific that has proven to elevate the queueing experience through a digital ticketing system accommodating flexibility and scalability of implementation whether it is on-premise or cloud, making it one of the best queue management solutions in the market.

Customer flow from the virtual check-in and physical self-service kiosk check-in can be easily configured and managed using an intelligent queue management system. All the interactions are captured and transformed into reports with actionable data for business intelligence and informed decision-making processes.

The SMARTQUEUE system is also packed with other capabilities, including appointment management, concierge check-in, and customer feedback management.  SMARTQUEUE is integrateable with other technology applications. We believe customer flow in every organisation is unique. Our in-house developers and specialists are ready to help your organisation thrive with a customised customer experience.

To learn more about our queue management system, SMARTQUEUE, call us at 1300 282 814 or email info@bss.com.au.

About Us

BSS is dedicated to helping you achieving customer service excellence through digital business transformation with SMARTCX® .

Contact Info

  • 410 Botany Road, Beaconsfield, NSW 2015, AUSTRALIA
  • +61 (2) 9516 2280
  • info@bss.com.au

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