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SMARTCX®
  • Home
  • Solutions
    • Queue Management 
    • Appointment Booking
    • Customer Feedback
    • Dashboard Monitoring
    • Virtual Queue
  • Industries
    • Banking
    • Education
    • Government
    • Healthcare
    • Retail & Hospitality
  • Insight
  • About
    • About BSS
    • CX Transformation
    • Contact
    • Associations
    • Clients
    • Partners
  • Career
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Intelligence

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4 Reasons to Utilise the Internet of Things and Business Intelligence

Avatar for Business Smart SolutionsBusiness Smart SolutionsJanuary 10, 2024
Internet of Things (IoT) Illustration. Source: Freepik As the competition between businesses keeps rising, companies and organisations are constantly seeking innovative ways to enhance customer experience ... Read More

The Power of Business Intelligence for Customer Experience

Avatar for Business Smart SolutionsBusiness Smart SolutionsApril 18, 2023
(Image from CANVA) In today’s competitive business landscape, customer experience has become a crucial factor in determining the success of a business. The ability to provide ... Read More
Business Intelligence (BI): A Powerful Way to Advance Customer Experience

Business Intelligence (BI): A Powerful Way to Advance Customer Experience

Avatar for Business Smart SolutionsBusiness Smart SolutionsJuly 25, 2022
(Image from CANVA) Customer experience (CX) is described as the customers’ overall impression of a business from their initial interaction with the business to the very ... Read More

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Business Smart Solutions (BSS) is Australia’s leading queue management system (QMS) provider. With over 15 years of experience providing queue management system for hospital, queue management system for student service (schools and universities), queue management system for public service (government agencies), and queue management system for retail, BSS has assisted organisations in managing digital customer check-in and enhancing the customer experience.

BSS has over 500 successful implementations of SMARTQUEUE, a queue management solution in Australia and the Asia Pacific that has proven to elevate the queueing experience through a digital ticketing system accommodating flexibility and scalability of implementation whether it is on-premise or cloud, making it one of the best queue management solutions in the market.

Customer flow from the virtual check-in and physical self-service kiosk check-in can be easily configured and managed using an intelligent queue management system. All the interactions are captured and transformed into reports with actionable data for business intelligence and informed decision-making processes.

The SMARTQUEUE system is also packed with other capabilities, including appointment management, concierge check-in, and customer feedback management.  SMARTQUEUE is integrateable with other technology applications. We believe customer flow in every organisation is unique. Our in-house developers and specialists are ready to help your organisation thrive with a customised customer experience.

To learn more about our queue management system, SMARTQUEUE, call us at 1300 282 814 or email info@bss.com.au.

About Us

BSS is dedicated to helping you achieving customer service excellence through digital business transformation with SMARTCX® .

Contact Info

  • 410 Botany Road, Beaconsfield, NSW 2015, AUSTRALIA
  • +61 (2) 9516 2280
  • info@bss.com.au

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