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SMARTCX®
  • Home
  • Solutions
    • Queue Management 
    • Appointment Booking
    • Customer Feedback
    • Dashboard Monitoring
    • Virtual Queue
  • Industries
    • Banking
    • Education
    • Government
    • Healthcare
    • Retail & Hospitality
  • Insight
  • About
    • About BSS
    • CX Transformation
    • Contact
    • Associations
    • Clients
    • Partners
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Management

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3 Reasons to Implement Inclusive Queue Management Systems

3 Reasons to Implement Inclusive Queue Management Systems

Avatar for Business Smart SolutionsBusiness Smart SolutionsOctober 25, 2023
Queue management systems have become increasingly crucial in today’s dynamic business landscape. These systems can streamline business processes, reduce wait times, and significantly enhance customer experience. ... Read More

5 Benefits of Implementing a Queue Management System

Avatar for Business Smart SolutionsBusiness Smart SolutionsMay 8, 2023
(Image from CANVA) Customers are the lifeblood of any business. Without them, businesses would not exist. One of the most crucial aspects of keeping customers satisfied ... Read More

5 Reasons Businesses Must Implement Digital Signage and a Queue Management System

Avatar for Business Smart SolutionsBusiness Smart SolutionsApril 18, 2023
(Image from CANVA) Customer experience is a crucial aspect of any business operation. Consequently, businesses need to focus on providing an excellent customer experience to attract ... Read More

The Ultimate Guide to Queue Management System

Avatar for Business Smart SolutionsBusiness Smart SolutionsMarch 20, 2023
As businesses grow and expand, managing customer flow and waiting times can become increasingly challenging. Whether visiting a hospital, a government institution, or a bank, customers ... Read More

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Business Smart Solutions (BSS) is Australia’s leading queue management system (QMS) provider. With over 15 years of experience providing queue management system for hospital, queue management system for student service (schools and universities), queue management system for public service (government agencies), and queue management system for retail, BSS has assisted organisations in managing digital customer check-in and enhancing the customer experience.

BSS has over 500 successful implementations of SMARTQUEUE, a queue management solution in Australia and the Asia Pacific that has proven to elevate the queueing experience through a digital ticketing system accommodating flexibility and scalability of implementation whether it is on-premise or cloud, making it one of the best queue management solutions in the market.

Customer flow from the virtual check-in and physical self-service kiosk check-in can be easily configured and managed using an intelligent queue management system. All the interactions are captured and transformed into reports with actionable data for business intelligence and informed decision-making processes.

The SMARTQUEUE system is also packed with other capabilities, including appointment management, concierge check-in, and customer feedback management.  SMARTQUEUE is integrateable with other technology applications. We believe customer flow in every organisation is unique. Our in-house developers and specialists are ready to help your organisation thrive with a customised customer experience.

To learn more about our queue management system, SMARTQUEUE, call us at 1300 282 814 or email info@bss.com.au.

About Us

BSS is dedicated to helping you achieving customer service excellence through digital business transformation with SMARTCX® .

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  • 410 Botany Road, Beaconsfield, NSW 2015, AUSTRALIA
  • +61 (2) 9516 2280
  • info@bss.com.au

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