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SMARTCX®
  • Home
  • Solutions
    • Queue Management 
    • Appointment Booking
    • Customer Feedback
    • Dashboard Monitoring
    • Virtual Queue
  • Industries
    • Banking
    • Education
    • Government
    • Healthcare
    • Retail & Hospitality
  • Insight
  • About
    • About BSS
    • CX Transformation
    • Contact
    • Associations
    • Clients
    • Partners
  • Career
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Unlocking

Home Insight Unlocking
The Key to Unlocking a Positive Patient Experience

The Key to Unlocking a Positive Patient Experience

Avatar for Business Smart SolutionsBusiness Smart SolutionsOctober 18, 2023
Providing patients with a positive experience has become more critical in the healthcare industry. The hospital waiting experience typically involves long wait times, confusion about appointment ... Read More
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Unlocking Staff Potential: The Power of Customer Feedback for Business Growth

Avatar for Business Smart SolutionsBusiness Smart SolutionsMay 16, 2023
Staff performance is vital for businesses to remain competitive and thrive in their industry. When staff perform at their best, they provide excellent customer service, increase ... Read More

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Business Smart Solutions (BSS) is Australia’s leading queue management system (QMS) provider. With over 15 years of experience providing queue management system for hospital, queue management system for student service (schools and universities), queue management system for public service (government agencies), and queue management system for retail, BSS has assisted organisations in managing digital customer check-in and enhancing the customer experience.

BSS has over 500 successful implementations of SMARTQUEUE, a queue management solution in Australia and the Asia Pacific that has proven to elevate the queueing experience through a digital ticketing system accommodating flexibility and scalability of implementation whether it is on-premise or cloud, making it one of the best queue management solutions in the market.

Customer flow from the virtual check-in and physical self-service kiosk check-in can be easily configured and managed using an intelligent queue management system. All the interactions are captured and transformed into reports with actionable data for business intelligence and informed decision-making processes.

The SMARTQUEUE system is also packed with other capabilities, including appointment management, concierge check-in, and customer feedback management.  SMARTQUEUE is integrateable with other technology applications. We believe customer flow in every organisation is unique. Our in-house developers and specialists are ready to help your organisation thrive with a customised customer experience.

To learn more about our queue management system, SMARTQUEUE, call us at 1300 282 814 or email info@bss.com.au.

About Us

BSS is dedicated to helping you achieving customer service excellence through digital business transformation with SMARTCX® .

Contact Info

  • 410 Botany Road, Beaconsfield, NSW 2015, AUSTRALIA
  • +61 (2) 9516 2280
  • info@bss.com.au

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